World's Leading Dash Camera Manufacturer
  • Free Cloud add-on service with compatible BlackVue models
  • Free Mobile Apps and BlackVue Viewer (Windows/Mac)

Product Warranty

Please refer to your product's manual for warranty information. As a general rule, BlackVue dashcams and add-on products (Power Magic Pro, Power Magic Battery Pack, etc.) bear a one-year warranty period. Memory cards are covered by a 6-month warranty, and consumables such as tapes, cable clips, etc. are not covered by a warranty. However, even within the warranty period, if the malfunction is due to user's negligence, repairs may be handled for a fee.
A receipt or any proof of purchase will be required to determine the product warranty period. You must retain your purchase receipt or other proofs of purchase to receive warranty service.

Free of charge/Cost of charge service standard

Free of charge service Free of charge warranty service is provided for malfunctions occurring within the warranty period. The customer must provide a copy of the original proof of purchase in order to obtain warranty service.

Charged service

  • Malfunction occurring after the warranty period.
  • Malfunction caused by user’s negligence (damage, disassembly, shocks, etc.).
  • Repair following damage occurring during shipment, accident, fire, and natural disasters, unauthorized repairs, tampering, cosmetic damage or other types of damage which are the result of improper handling or abuse.

Other warranty regulations

Although our dashcams can be used as a recording device during accidents, we do not guarantee the proper recording of all videos in case of an accident. Accordingly, we are not responsible for losses due to damages of recorded files, recovery of lost files, and failure.

BlackVue Online Shop - Specific conditions

The following conditions apply only to Pittasoft products purchased from the BlackVue online shop on this website.

The warranty covers only normal uses of the products. Pittasoft shall not be liable under this warranty if any damage or defect results from misuse, abuse, neglect, improper shipping or installation; disasters such as fire, flood, lightning or improper electric current; or service or alteration by anyone other than an authorized Pittasoft representative.

You must retain your purchase receipt or other proofs of purchase to receive warranty service.

The warranty does not cover any third party products used with Pittasoft products.

Shipping Policy

We ship globally via Fedex, with a few exceptions. Refer to our Shipping Countries List for a full list of countries where we ship.

 

Import duties, taxes, and charges are not included in the item price or shipping cost. These charges are the buyer's responsibility.

Please check with your country's customs office to determine what these additional costs will be prior to buying.

Online Sales Shipping Policy

Shipment Options.

-Free Shipping*: 5-7 Business days

-Fedex Expedited: 2-3 Business days

(*) Free shipping is only available for USA and Canada, with orders totaling a value of over USD 200.

*Some shipping areas may take up to 7 business days for delivery.

*Orders ship Mon-Fri, mostly within one full business day.

*Items in Back Order ship as they become available.

*All orders are only delivered Mon-Fri.

* Expedited shipping is not available for military or some U.S. Territory and Associated State addresses.

 

-International Shipping: Will I be responsible for import duty, VAT, or other taxes?

 

Customers are solely responsible for all duties, import taxes and brokerage fees. Customs, duties, and taxes vary widely from country to country; please check with your local customs agency for details on estimated costs. Customs, duty, and taxes are non-refundable: so if you refuse a shipment because of unexpected import fees, the cost of the original shipping, any brokerage/customs/duty/taxes, and any return shipping charges will not be refunded.

 

-We can not mark your package as a gift since this is unlawful and could jeopardize BlackVue’s ability to continue exporting products.

 

-Shipment confirmation and tracking:

As soon as our warehouse ships your order, we will send you an email notifying you that your package is in route. In this email we will include a link to track delivery with FedEx.

 

-Delivery time estimates:

The time it takes to receive your order depends on the Shipping Method you choose during checkout, and the time of day you place your order. Please see table below for estimated delivery windows & shipping options. Time estimates assume orders are placed before 10:30 AM KST on business days. (M-F, non-holidays.)

Return Policy

Free replacement will be provided in the following cases:

1) An item does not match the purchase order

2) The package or product is damaged during shipping

3) The product malfunctions within 30 days after delivery.

*How to claim free replacement:

For 1st and 2nd case, the Customer must report to Pittasoft within 72 hours after delivery.

-After verification of free replacement claim, the Customer will be provided a return shipping label and Replacement request form / Return Merchandise Authorization (RMA) request form.

-The Customer can choose to either get a replacement product or repair the product.

*To get replacement, the Customer must send the full box including all accessories.

*To repair the product, the Customer can send the faulty product only, exempt of accessories.

-All shipping costs will be covered by Pittasoft.

*Exceptions:

- If the customer doesn’t report to Pittasoft within 72 hours after delivery, free replacement claim would not be valid. In this case, only RMA service will be provided.

RMA process

The customer should send the Order number, purchase receipt and description of the issues to Pittasoft Customer Support Team at cs@pittasoft.com for troubleshooting.

The Customer Support Team will evaluate the case and provide an RMA request form.

*Products within Warranty Period and damage/issue covered by Warranty:

Shipping and repair costs will be paid by Pittasoft.

*Out of Warranty Period or damage/issue not covered by Warranty:

The customer will have to pay for the shipping and repair costs.

Order cancellation

You can cancel your order by email and receive a refund any time before delivery.

-          Cancellation before order is shipped: refund with no additional charge.

-          Cancellation after order is shipped: we reserve the right to subtract from the refund amount an amount equal to the FedEx Export Priority (in case of charged shipping) or Economy (in case of free shipping) shipping fee.

Refund policy

We may offer refunds in case we are not able to fulfill an order within thirty (30) days of the purchase.

We offer refunds on unopened products within seven (7) days from delivery. The shipping of the product(s) back to us is at the Customer's charge. We reserve the right to subtract from the refund amount an amount equal to the FedEx Export Priority (in case of charged shipping) or Economy (in case of free shipping) shipping fee. In case the shipping fee is superior to the value of the product, no refund will be issued. Please contact onlinesales@pittasoft.com to claim a refund and assess the shipping cost prior to shipping your product to us.

We do not provide refunds for opened products.

BlackVue Devices Open Source Software:

SoftwareversionURL
linux2.6.35.7
boa0.94http://www.boa.org/
dnsmasq2.66
OpenSSL1.0.1jhttps://www.openssl.org/
zlib1.2.8http://zlib.net
json parserzserge-jsmn-6979f2e6ffa5https://bitbucket.org/zserge/jsmn
curl7.41.0http://curl.haxx.se/
busybox1.16.1https://www.busybox.net
wpa_supplicant0.8.x

 Server Open Source software:

SoftwareversionURL
OpenSSLOpenSSL 1.0.1k-fips 8 Jan 2015https://www.openssl.org/
libevent2.1.6-betahttp://libevent.org
curl7.40.0https://curl.haxx.se
jsmn (jasmine)jsmn-20150325.tgzhttp://zserge.com/jsmn.html
Jansson2.7http://www.digip.org/jansson/
inihhttps://github.com/benhoyt/inih

Client Open Source Software:

SoftwareversionURL
ffmpeg2.1.4 ( LGPL 2.1 )https://www.ffmpeg.org/
librtmp2.3https://rtmpdump.mplayerhq.hu/librtmp.3.html
OpenSSL0.9.8k (Windows)https://www.openssl.org/
1.0.1j (iOS)
1.0.2h (Mac OS)
1.0.2g (Android)
SDL22.0.1 (Windows/Android/iOS)https://www.libsdl.org/
2.0.4 (Mac OS)
Zxing3.2 (Android)https://zxing.github.io/zxing/
MarkerWithLabel for V31.1.8 (Windows/Mac OS)https://github.com/printercu/google-maps-utility-library-v3-read-only/tree/master/markerwithlabel

Service Center


At the Service Center, we do our best to consistently provide quality service and to place great value on the trust of our customers. If any problem occurs in product within 1 year (6months for SD card), free repair service will be provided. Experience Pittasoft’s differentiated quality of service for you.

Contact information